Cancellation and Refund Policy
At Musfit Gym, we strive to provide excellent service to our members. Please review our Cancellation and Refund Policy outlined below:
1. Membership Cancellation: You may cancel your membership with Musfit Gym by providing written notice at least 3-4 days before your next billing cycle. Upon cancellation, your membership will remain active until the end of the current billing period, and no further charges will be applied.
2. Refund Eligibility: Refunds are issued in accordance with the following criteria:
- Monthly Memberships: Refunds are not available for monthly memberships.
- Annual Memberships: Refunds may be issued for annual memberships within 7 days of purchase, minus a pro-rated fee for the duration of usage.
3. Refund Process: To request a refund, please contact Musfit Gym’s customer service at +91-096707 76622
. Refunds will be processed within 6 business days after approval.
4. Non-Refundable Items: Certain items and services offered by Musfit Gym are non-refundable, including but not limited to:
- Personal training sessions
- Fitness classes
- Merchandise purchases
5. Exceptional Circumstances: In exceptional circumstances, such as medical reasons or relocation, members may be eligible for a refund or membership freeze. Supporting documentation may be required.
6. Changes to Membership: You may upgrade or downgrade your membership level at any time. Any changes will be reflected in your billing cycle.
7. Disputes: If you have any disputes regarding billing or refunds, please contact Musfit Gym’s customer service to resolve the issue promptly and amicably.
8. Governing Terms: This Cancellation and Refund Policy is subject to Musfit Gym’s Terms and Conditions. In case of any discrepancies, the Terms and Conditions shall prevail.
9. Contact Us: If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at +91-096707 76622.
By using Musfit Gym’s services, you agree to abide by this Cancellation and Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be communicated to our members.